Security & Privacy Policy

Privacy over your personal information

We understand that when you shop online or order by telephone/email with us, the security of your personal information is of the upmost importance. We collect some of your personal information in order for us to manage and provide products and services of Profoil and its associated group companies. When you shop online, we also collect information on how you interacted with our website (see our Cookie Policy below for more information).
Specifically, we use data to:-

  • For our own record keeping requirements.
  • To fulfil orders placed with us.
  • To improve the products and services we offer.
  • To contact individuals in response to a specific enquiry.
  • To send individuals promotional information, including emails about products and services we think might be of interest.

The personal information we collect and process about individuals is names, job titles, email addresses, billing and delivery addresses, contact telephone numbers and other information relevant to your relationship with our company.

The information we collect is controlled through our on-site controls, and/or held securely on our servers or the systems of carefully selected third-party companies who we work with to manage our business effectively. When it comes to the security of third-party data, all are strictly obligated to keep your personal information private and secure and no such third-party shall disclose any of the details held to any other third-party.

It is our strict policy to keep your personal information confidential and we will not provide your personal details to anyone outside unless the law requires us to do so, likewise to any other company for mailing or marketing purposes. Profoil complies with the Data Protection Act 1998 and the General Data Protection Regulation 2018.

We may embark on using additional third-party services to help improve your online experience. Any such services will not affect the security of your personal information.

All of our marketing emails are sent for legitimate business purposes and every email contains a link to enable you to “Opt Out” or “Unsubscribe” at your free will. If you receive any other form of unwanted marketing communication (e.g. by post), please contact us at [email protected] or at our registered office, which can be found on our website.

Security over your personal information

For the protection of your personal information whilst using our website , we use high-level SSL encryption technology. This is the current standard of ensuring your information is transferred securely to the intended destination.

Wherever you shop online, we recommend you look for the signs that the connection you’re using is a secure SSL enabled connection. As you will find on the website, a secure connection will display as an ‘https’ address in your browser whenever you’re required to transmit your personal information. A small secure padlock may also appear in your browser dependent on which browser technology you are using. We recommend that if you do not see these signs on the website when using our checkout, stop your transaction immediately and contact us for further guidance.

As part of our secure payment process, we use the reputable third-party services of Opayo (Elavon Digital Europe Limited, trading as Opayo) and PayPal to authorise and process your transactions. All such organisations are strictly obligated to also keep your personal information private. It is important to note that Profoil does not store any of your payment details after your online transaction is complete.

As an extra measure of security, our online checkout does utilise the Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey SM technologies. However, you must register with your card issuer to opt-in to this service, for it to be actioned upon . Please see your card issuer for more information.

Cookie policy

Our website uses “Cookies”, as almost all websites do, to help provide you with the best customer experience we can online. Cookies are very small, unobtrusive text files which are stored on your computer/or device when you browse the internet. When you shop at you will have Cookies installed on your computer directly related to our website. These files are very small in size and will not cause any performance issues for your computer.

Why we use Cookies on our website can be summarised in the following statements:

  • To store information regarding your visit to our website and products you have added to your shopping basket. You must have Cookies enabled on your computer in order to build a shopping basket and place an order online with us. This is a standard procedure for all ecommerce websites and is nothing to be alarmed of. If you choose not to enable Cookies for the website, you can continue to browse the website only.
  • To track the behaviour and actions of visitors using our website. This is done purely to generate a resource to analyse and help improve our online customer experiences. This could result in showing you targeted products based on your previous activity with us. This tracking does not capture any of your personal information and will use legitimate third-party technologies.
  • We may embark on third-party network initiatives to recommend our products to you whilst you browse other websites online. This information only uses your previous online behaviour and does not use or share any personal information. Note that we are not responsible for any content displayed on other websites. For any such service, you will always have the option to opt-out.

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission).
  • Collect any sensitive information (without your express permission).
  • Pass data to advertising networks.
  • Pass personally identifiable data to third parties.
  • Pay sales commissions.

Granting us permission to use cookies
If the settings on your browser software which you’re using to view this website are adjusted to accept cookies, we take this and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our website, you will need to learn how to do this. However doing so will likely mean that our site will not work as you would expect.

Below is the list of cookies specifically used by our website and their description and functionality, including their duration.

Type of Cookie Name Source Purpose Duration
Third Party – Functional __ga and __gid Google analytics Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics 2 years from set / update
Third Party – Functional __gat Google analytics Used to throttle request rate. 10 mins from set / update
First Party – Functional PHPSESSID Used to identify your unique session on the website. Session
First Party – Functional SESS Used to identify your unique session on the website. Session
First Party – Functional wp-settings Used by the website to customize your view of the main site interface. 1 year from set / update
First Party – Functional wp-settings-time Used by the website to customize your view of the main site interface. 1 year from set / update
First Party – Functional wordpress_* Used by the website for a logged in user. Required to communicate with the database. Session
First Party – Functional wooCommerce_cart_hash This is used to maintain your current shopping cart. Session
First Party – Functional woocommerce_items_in_cart How many items are there in your cart. Session
First Party – Functional wp_woocommerce_session_* Tracking your current shop with us. Session
First Party – Functional aelia_CS_selected_currency Used to maintain your current currency selection on the website. Session
Third Party – Functional __zlcmid and __zlcprivacy Zopim/Zendesk Used to operate our online customer service chat software. A discussion can be maintained whilst you browse from page to page. 1 year from set / update
Third Party – Functional __cfduid Cloudflare Part of our secure cloud data service. Used to identify individual visitors behind a shared IP address and apply security settings on a per-client basis. 1 year from set / update

Social Website Cookies
So you can easily “Like” or share our content on the likes of Facebook and Twitter, we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Site Improvement Cookies
We test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.

Links from our website

Our website can contain links to other websites. Please note that we have no control of websites outside our domain. If you provide information to a website with which we have a link, we cannot be held responsible for your protection and privacy.

Your rights

In terms of theGDPR you have rights to the following:-
1. To be provided with details regarding the type of personal information being collected, processed and maintained
2. Rectification of incorrect personal information that has been collected and stored by Profoil
3. Subject to competing rights and legal obligations of Profoil, partial or complete erasure of your personal information because:

  • Profoil no longer needs the personal information for the purposes that it has collected
  • You wish to withdraw the consent that you gave for the personal information to be processes
  • If the processing is based on furthering our legitimate interest you may object to such processing. This objection will be weighed against our rights and legal obligations to further process the personal information.
  • The processing is unlawful

4. Restrict the processing of personal information because:

  • Of inaccuracies in the personal information
  • The processing is unlawful
  • Profoil no longer needs the personal information for the purposes that it has been collected
  • If the processing is based on furthering our legitimate interest you may object to such processing. This objection will be weighed against our rights and legal obligations to further process the personal information.

5. If the processing is based on furthering Profoils’ legitimate interest you may request that such processing be ceased. This objection will be weighed against our rights and legal obligations to further process the personal information
6. Where the processing of personal information is based on furthering Profoils’ legitimate interest, to download such personal information in digital format
7. Where the processing of personal information is based on consent, to withdraw such consent

You can exercise your right to prevent such processing by checking the relevant boxes on the online forms that we use to collect your personal data. You can also exercise the right at any time by contacting us directly.

Where we have shared your personal information in line with the provisions with this privacy policy, we shall take reasonable steps to inform all parties with whom we have shared the information of any request to have such personal information deleted.

Access to information

The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be dealt with free of charge.