Security & Privacy Policy

Privacy over your personal information

We understand that when you shop online, the security of your personal information is of the upmost importance.

When you shop and place an order online at www.profoil.com, we do collect some of your personal information, subject to whether you complete an order for yourself or on behalf of your employer. We collect your name, email address, billing and delivery address and your contact telephone number. All such information is held securely on our servers. Profoil applies with the Data Protection and consumer legislation acts, and will keep your personal information confidential.

Profoil does not provide your personal details to any outside company for mailing or marketing purposes, which includes your email address. We only share name and delivery information for order fulfilment. In this case, the third party shall not disclose any of the details to any other third party.

As part of our secure payment process, we do use reputable third-party services such as SagePay and Paypal to authorise and process your transactions. These carefully selected companies do require your personal information. When it comes to the security of this information, all such organisations are strictly obligated to also keep your personal information private and secure.

We may embark on using additional third-party services to help improve your online experience. Any such services will not affect the security of your personal information.

Security online

For the protection of your personal information whilst using www.profoil.com, we use high-level SSL encryption technology. This is the current and highest standard of ensuring your information is transferred securely to the intended destination.

Wherever you shop online, we recommend you look for the signs that the connection you’re using is a secure SSL enabled connection. As you will find on the www.profoil.com website, a secure connection will display as an ‘https’ address in your browser, when you’re required to transmit your personal information. A small secure padlock may also appear in your browser dependent on which browser technology you are using. We recommend that if you do not see these signs on the www.profoil.com website when using our checkout, stop your transaction immediately and contact us for further guidance.

As part of our secure payment process, we use reputable third-party services such as SagePay and PayPal to authorise and process your transactions. All such organisations are strictly obligated to also keep your personal information private. It is important to note that Profoil does not store any of your payment details after your online transaction is complete.

As an extra measure of security, our online checkout does utilise the Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey SM technologies. However, you must register with your card issuer to opt-in to this service, for it to be actioned upon www.profoil.com. Please see your card issuer for more information.

Cookie policy

Internet “Cookies” are very small, unobtrusive text files which are stored on your computer/or device when you browse the internet. When you shop at www.profoil.com you will have a Cookie installed on your computer directly related to our website. This file is very small in size and will not cause any performance issues for your computer.

We use cookies for two purposes:

1. To store information regarding the products you have added to your shopping basket only. You must have Cookies enabled on your computer in order to build a shopping basket and place an order online. This is a standard procedure for all online websites and is nothing to be alarmed of. If you choose not to enable Cookies for the www.profoil.com website, you can continue to browse the website only, and not complete an online order. This tracking does not capture any of your personal information.

2. To track the behaviour and actions of visitors using our website. This is done purely to generate a resource to analyse and help improve our online customer experiences. This could result in showing you targeted products based on your previous activity. This tracking does not capture any of your personal information and will use third-party technologies.

3. We may embark on third-party network initiatives to recommend our products to you whilst you browse other websites online. This information only uses your previous online behaviour and does not use or share any personal information. Note that we are not responsible for any content displayed on other websites. For any such service, you will always have the option to opt-out.

Below is the list of cookies specifically used by this Site and their description and functionality, including their duration.

Type of Cookie Name Source Purpose Duration
Third Party – Functional __ga Google analytics Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics 2 years from set / update
Third Party – Functional __gat Google analytics Used to throttle request rate. 10 mins from set / update
First Party – Functional PHPSESSID Profoil.com Used to identify your unique session on the website. Session
First Party – Functional SESS Profoil.com Used to identify your unique session on the website. Session
First Party – Functional wp-settings Profoil.com Used by the website to customize your view of the main site interface. 1 year from set / update
First Party – Functional wp-settings-time Profoil.com Used by the website to customize your view of the main site interface. 1 year from set / update
First Party – Functional wordpress_* Profoil.com Used by the website for a logged in user. Required to communicate with the database. Session
First Party – Functional wooCommerce_cart_hash Profoil.com This is used to maintain your current shopping cart. Session
First Party – Functional woocommerce_items_in_cart Profoil.com How many items are there in your cart. Session
First Party – Functional wp_woocommerce_session_* Profoil.com Tracking your current shop with us. Session

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